Tag Archives: cv

Curriculum Vitae/Resume

My passion for continuous improvement and the ability to deliver effective coaching and positive influence drive me to success. My experiences in various roles provides unique qualifications for effective communication with clients, business associates, and students.

I believe that we should always seek to make our organizations better by leading process improvement and supporting progressive change; these are ideals that I follow in my personal and professional life. As such, I have earned a B.S. in Environmental Science, an MBA, and a Ph.D. in Business Administration (Management). In my current role at TSYS, I am tasked with building alignment and stability between our systems, our processes, and our people to enhance process flows, focusing on deliverables and strategic development. As an Adjunct Instructor at two Universities, I have the unique opportunity to guide others in their personal success journey.
Cynthia J. Wolfe, Ph.D., CSCP, PMP

Cynthia_J_Wolfe 150x150Cynthia J. Wolfe holds a PhD in Business Administration with a Management specialization from Northcentral University in Prescott Valley, AZ.  She earned an MBA and a BS in Environmental Science from Troy University.

Dr. Wolfe is an APICS Certified Supply Chain Professional (CSCP),  an ISO 9001:2008 Lead Auditor, and a PMI Project Management Professional (PMP). She is a Senior Business Process Consultant in the fintech industry and a Business Adjunct Instructor at two Universities.  Dr. Wolfe is currently working on a cognitive learning model project.

Professional Profile
  • Certified Project Management Professional (PMP) with leadership experience in implementing and developing processes relating to customer relationship management (CRM)
  • Problem-solver and decision maker with diverse experience in sales, accounting, customer service, teaching, systems application and training
  • Supervisor with a proven record of accomplishment in managing people and assets for strategic implementation
  • Big-picture and cross-functional visionary with ability to understand how daily operations and activities shape results and impact goals
  • University instructor committed to maximizing adult student learning while creating a positive space for excellence in education

Education
Doctor of Philosophy, Business Administration – Management (Ph.D.), 2012                  

Northcentral University, Prescott Valley, AZ

Dissertation: “Dimensions of Purchasing Social Responsibility in Sustainable Supply Chain Organizations

Masters of Business Administration (MBA),                                           2001

Troy University, Phenix City, AL; Dean’s List

Bachelor of Science (B.S.), Environmental Science,                               1980

Troy University, Troy, AL; Magna Cum Laude; Dean’s List

Certifications

PMI Project Management Professional (PMP)

APICS Certified Supply Chain Professional (CSCP)

ISO 9001:2008 Lead Auditor (TPECS); competency for RABQSA-QM, RABQSA-AU, RABQSA-TL

Export Institute of the United States: Certificate in Export Management

Six Sigma, Green Belt Certification, Project Focus: Homeless Rolls, 2001

Areas of Expertise

Corporate Teambuilding
Classroom Organization
Customer Relationship Management
Project Management
SAP Waste and Fiber Sales Process Owner (SME)
Task Prioritization and Change Control
Applied Business Acumen Sales and Inventory Forecasting
Troubleshoot Processes
Curriculum Development
Excellent Writing Skills
Training and Staff Development
ISO 9001:2008 Lead Auditor (TPECS)
Supply Chain Efficiency SME

Professional Management Positions
Columbus, GA
Senior Business Process Consultant

TSYS is a United States credit card processor, merchant acquirer, and bank credit card issuer.  The focus at TSYS is on “people-centered payments,” in which we touch the lives of real people 49 million times per day.  I am proud to be part of the Organizational Effectiveness Team at TSYS (Total System Services).  In my role, I have opportunity to translate TSYS’ vision and goals into strategic initiatives while acting in a change agent role through management of projects.  These projects focus on actively assessing and evaluating current state initiatives segments and determine if re-engineering will assist with the alignment to meet corporate goals and visions.  Additionally, new business models and methodologies are implemented to meet compliance, audit, and federal regulations.  Risk management analysis is an important focus, and the intention of our redesigns is to minimize, monitor, and control the probability of negative impacts to TSYS or Clients.

Richmond, VA
Business Optimization Lead – Customer Service

This role provides active leadership and advocacy of MWV’s continuous improvement culture, support of the business unit strategic initiatives, and supply chain strategies. This trainer/expertise role requires strong leadership, critical thinking, communication, and organizational skills.  I am responsible for helping to drive process improvement by working with the MWV Customer Service Team, other cross functional Supply Chain teams, and the EIS/Technical team to optimize process flows and focus on effectiveness and execution.

  • Provides active leadership and advocacy of MWV’s continuous improvement culture to Customer Service teams in Richmond, Shanghai, and Vienna
  • Responsible to drive process improvement by working with Customer Service team, other cross-functional Supply Chain teams, and the EIS Technical team to optimize process flows, focusing on effectiveness and execution
  • Direct Customer Experience and Supply Chain Process Improvement projects
  • Technical Customer Service resource and tester for system upgrades and enhancements (SAP)
  • Lead trainer for Customer Service teams
  • Align with and support business unit strategy initiatives and Supply Chain strategies
  • Manage customer master data and output documents to enable seamless order management transactions to meet customer requirements
Selected projects:
  • Supply Chain University is a structured training and skill set enhancement program for Supply Chain employees. The program is designed to enhance 1) understanding the basics of MWV, 2) personal effectiveness, 3) supply chain expertise, and 4) cross functional understanding and overall business acumen.  Training Modules include internal classroom settings, self-study, E-learning, and external classroom settings.
  • Development of training materials for APO Backwards Scheduling Module (global ATP) to be delivered in June 2014 to Supply Chain personnel

Manager, Waste and Fiber Sales
  • Developed and maintained strong relationships with customers by balancing customer requests and MWV’s interests including business unit strategies, keeping assigned inventories minimal and maximizing revenue return
  • Secondary market research, strategy design, and process implementation of WFS stock management programs
  • Annual sales of $32M+ from 3 mills, 2 converting locations, and 20 warehouses

Cottonton, AL
Associate Sales Representative, Non-Strategic
  • Responsible for sales programs and inventory controls related to substandard production materials
  • Trained all new WFS Inventory Analysts and Customer Service Representatives (SAP)
  • Team Lead of production planning, scheduling, transit loss, sales and process improvement teams
  • SAP substandard materials superuser/SME

Non-Strategic Customer Service Representative – Supply Chain
  • Actively participated in successful implementation of SAP modules, and proficient in the execution and management of SAP order entry go-live February, 2000
  • Order entry and logistics planning assigned inventory and production byproducts

Receptionist, Mahrt Mill – Accounting Department
  • Efficient operation of the switchboard, greeting visitors, providing mill information, directions, shutdown permissions, and maintaining approved access records
  • Responsible for wood chip accounting
  • Controlled front desk (entry point) security and vendor entry

Hartzog & Company, P.C., Certified Public Accountants
Eufaula, AL
Accounting Assistant and Receptionist
  • Receptionist for demanding CPA office, handling the switchboard, appointment scheduling, record keeping, bookkeeping for business customers, including monthly statement reconciliation, payroll tax deposits, accounts receivable, and income tax records

~~~~

**Employment prior to 1995 includes Small Business Owner, Accounting Bookkeeper, and Substitute Elementary School Teacher **

Teaching Experience
Associate Faculty Member, School of Business

• Undergraduate and graduate business and strategy courses
• Provides constructive and critical feedback to students
• Proficient in facilitating on campus and LMS course discussions

Associate Faculty Member, School of Business
  • Lead Faculty, Area Chair for the School of Business – Content Area: Law and Organizational Behavior & Development
  • Participation in the Faculty Course Assignment Development program
  • University of Phoenix School of Business Faculty Council Member
  • Campus Scholarship Chair
Selected Projects:
  • Richmond-Virginia Beach Campus Faculty Scholarship Showcase:  Team Lead of Faculty Scholarship initiative with poster presentations during the University Academic Quality Review (AQR), the Higher Learning Commission (HLC) visit, and Campus Open House
  • Bachelor of Science in Business Curriculum Mapping/Assessment Project: worked with another faculty member to identify alignment between syllabi, objectives, and student learning outcomes
  • BUS475 Assessment Project: worked with other faculty members to assess alignment of a particular assignment and gauge student success with same

Associate Faculty Member, School of Business
  • Lead Faculty, Area Chair for School of Arts and Sciences
  • Modalities: Campus and FlexNet®
  • Academic Success Counselor and Student Workshop Faculty

Courses Taught
Embry-Riddle Aeronautical University – Worldwide
Courses Taught Online (Blackboard): 

LGMT 683 Supply Chain Management:  Topics include the evolution and objective of supply chain management; the major stages and processes involved in planning and managing supply chains; and why the concept of strategic fit is so important to supply chain managers.  This course also addresses the purpose and content of the Supply Chain Operations Reference (SCOR) Model.

LGMT 536 Purchasing for Logistics and Supply Chain Managers:  This course addresses the critical role of purchasing in supply chain management, beginning with a review of the basic components of purchasing followed by a discussion of the role of purchasing in the supply chain, and how it contributes to the strategy and profitability of the enterprise.

LGMT 685 Global Logistics And Supply Chain Management:  The focus of this course is on understanding the role of logistics and supply chain management in meeting the needs of the transnational enterprise, from the sourcing of raw materials through delivery of the finished product to the final customer.

MGMT 532 Philosophy, Principles, and Practices of Management of Quality: This course incorporates multiple aspects of the management of quality and the integration of quality considerations into all other management decision processes, via an in-depth analysis of quality management concepts, methods, and techniques from a systems perspective.

University of Phoenix
Courses Taught on Campus or FlexNet®:

BUS475 Integrated Business Topics: This course examines strategic business management while integrating topics from previously completed coursework.

COM285 Introduction to Business Communication: Students are introduced to foundations of communication in a business setting.

GEN195 Foundations of University Studies: Course topics include goal setting and working with personal motivation, understanding and using university resources, and developing efficient study habits.

GEN200 Foundations for General Education and Academic Success: This course is designed to introduce the intentional learner to communication, collaboration, information utilization, critical thinking, problem solving and professional competence and values.

GEN300 Skills for Professional Development: Learning theory is examined and students apply principles of adult learning to communication skills, group processes, and personal resource management.

GEN480 Interdisciplinary Capstone Course: This is the capstone course for business, health and human services, and information technology undergraduate students.

LDR531 Organizational Leadership: This course prepares students to apply leadership principles to the roles they play as managers.  Topics include organizational culture, structure, group behavior, motivation, power, politics, organizational change, and workplace conflict.

MGT311 Organizational Development: This organizational behavior course encompasses the study of individual and group behavior in organizational settings.  Topics include strategic elements of organizational behavior, workforce diversity, managing change, effective communication, and performance systems.

MGT350 Critical Thinking: This course in critical thinking and informal logic helps students develop the ability to reason clearly and critically.  It includes an introduction to the disciplines of inductive and deductive logic, fallacious reasoning, and problem-solving techniques.

MGT498 Strategic Management: This course focuses on improving management decision-making and problem-solving skills. Students create a strategic management plan.  Special emphasis is placed on business ethics, sustainability, innovation, and the legal environment of business.

MGT448 Global Business Strategies: The manager’s perspective in the fields of international payments, international trade, and investment are analyzed.   

MGT521 Management: This course applies the tools available to University of Phoenix graduate students and the competencies of successful managers to understand the functions of business.

MKT571 Marketing: Topics include market research, customer relationships, branding, market segmentation, product development, pricing, channels, communications, and public relations.

OI361 Innovation, Design, and Creativity for a Competitive Advantage: This course provides students with a solid foundation in innovation, design, and creativity.  Students are prepared to apply relevant principles, tools, and techniques to promote and sustain organizational innovation for competitive advantage.

UNIV101 New Student Orientation: This course provides an orientation that helps students be successful in college.  Students practice using the Online Learning System (OLS), learn techniques to be successful in college, and identify useful university services and resources.

Coursework
Doctor of Philosophy, Business Administration – Management, Northcentral University:

History of Management Theory
Ethics in Business
Leadership in Organizations
Managing Change
Economics and the Modern Manager
Research Methods and Designs
Doctoral Research I, II, III, IV Marketing Management
Integrated Supply Chain Management
Business Statistics
Quantitative Methods
Doctoral Comprehensive Examination
Concept Paper

Master of Business Administration, Troy University:

Organizational Behavior and Theory Quantitative Analysis for Managers
Managerial Accounting
Seminar in Business
Macroeconomics and Forecasting
Managerial Economics Marketing Management
Managerial Finance
Business Research
Business Strategy

Educational Experience/Training/Workshops

ERAU FACD 101 Teaching at ERAU Worldwide: The course covers the responsibilities of new instructors, best practices for course preparation and course delivery, required training, and provides perspective for teaching in aerospace and military environments.

ERAU FACD 300/300L Instructional Use of Blackboard (with Lab): This is an introductory course for all prospective instructors at ERAU’s Worldwide teaching centers, Worldwide online courses, or both. The course covers the features of ERAU’s course management system and their instructional use, including best practices.

ERAU FACD 302 Supporting Online Learners: This introductory course is for all prospective online instructors for Worldwide.  The course covers best practices in online learning, student-centered approaches to teaching, and instructional applications of web-based tools for collaboration.

ERAU FACD 801 Ignite Pedagogy Introduction:  This is an introductory course created to present a general overview of the selected university-wide Ignite Quality Enhancement Plan (QEP) topic.  This self-paced tutorial briefly explains how inquiry-based teaching and learning differs from the more traditional approaches, offers guidance on preparing and conducting an inquiry-based activity, and introduces the general characteristics of an inquiry-based activity.

ERAU FACD 802 – Igniting Research in your Course: This course is an integral training component in support of the selected university-wide IGNITE Quality Enhancement Plan (QEP) topic as it relates to inquiry-based activities.   

GMC PD101 Online Faculty Professional Development:  This training class is an introduction to Georgia Military College, including certification in Moodle course management software and overview of GMC procedures. 

UOPX ORIENT/101 Local Campus Faculty Certification for UNIV/101: This workshop prepares University of Phoenix faculty to effectively facilitate the UNIV/101 orientation.  Participants review methodology and materials, facilitator responsibilities, and the student experience.  

UOPX GRFCAT/101 Classroom Assessment Techniques: This classroom assessment presentation is designed for use in faculty meetings to present the philosophy of assessment in relation to the school academic vision.

UOPX GRFCWB/101 GEN 4 Classroom Faculty Workshop: This workshop focuses on using GEN 4 Classroom technology and materials to enhance the student learning experience.

UOPX ONWCLA 101 Facilitating in the New Classroom: This workshop focuses on transitioning local campus faculty from the OLS to New Classroom.  Topics include features and functionalities, changes to faculty expectations and requirements, creating a syllabus and grading in New Classroom.

UOPX ONWTFA 100 Knowledge Check: This workshop provide step-by-step instructions on how to use the tool effectively to assess individual and class performance against specific objectives. Scenarios are used to illustrate how faculty can provide student feedback using this tool.

UOPX AWAFB101 Feedback That Makes a Difference:  Participants learn the value of using both positive and constructive feedback, including statements about clarification of any point and reiterating expectations. 

UOPX ONWFRS101 Faculty Research and Scholarship: This workshop prepares participants for faculty scholarship.  Participants learn the domains of scholarship, how the domains align with the University of Phoenix model of scholarship, and how faculty can participate in scholarship. 

UOPX Area Chair Training: This certification provides standardized training for Lead Faculty Area Chairs (LFACs).  Participants learn the University of Phoenix faculty governance structure and how to fulfill their roles and responsibilities within it.  The certification equips LFACs with job knowledge, skills, and resources to become academic leaders of the University. 

UOPX Using Time Effectively: This workshop provides tools, tips, and ideas of how UOPX faculty can manage their time while facilitating an UOPX course as they work to meet their contractual obligations.

UOPX Coaching for Student Success: This workshop teaches us how to help students be as successful as possible in our learning environment and promotes positive, general life skills. 

UOPX OLS for FlexNet ® and Local Campuses: This workshop overviews the features and functions of the Online Learning System (OLS).  Materials are designed to provide firsthand experience navigating and using OLS.

UOPX FlexNet® Faculty Certification: This course serves as the third phase of the University’s FlexNet® faculty assessment and certification process.

ONWFMM/101 Model for Mentoring Workshop: This workshop is designed to prepare faculty selected as mentors.  Participants develop a foundation of knowledge and skills needed when mentoring faculty candidates and are provided withstandardized templates and forms to use for mentoring assignments. 

UOPX FlexNet® Mentor Certification: This workshop is for selected Faculty candidates who will mentor new Faculty, supporting them with tools and training for success in the FlexNet® OLS Classroom. 

UOPX Integrated Faculty Certification: Local campus Faculty certification program designed to acquaint new Faculty with procedures and processes at the University of Phoenix.

UOPX APA 6.0 for Facilitators: Workshop designed to acquaint Faculty members with revised APA standards.

MWV Team Leadership Facilitation: Successful team development through effective facilitation is discussed in this workshop.  Participants then led strategic teams within the organization. 

MWV 5 S Kaizen: Course concentrates on maintaining the standards and discipline to manage the organization, including safety and efficiency. 

MWV Lean @ Mead: Training for leaders who sponsor development of lean initiatives, designed to maximize customer value by eliminating and reducing waste.

MWV Creating Client Value (CCV):  A skill-building program for direct salespeople, sales managers, and senior managers involved in business to business selling, for the purposes to win in competitive situations and build deeper relationships with customers.

MWV Six Sigma Green Belt: Focused training and certification in a subset of Black Belt tools and methodologies.

MWV Leadership Training I, II, III: Three courses designed to prepare individuals for leadership positions in the company.  Studies included coaching and employee engagement training.

PMP Test Preparation (Richmond PMI-CVC: Preparation for PMI Project Management Professional Certification (PMP): successfully achieved certification.

CSCP Test Preparation (Richmond APICS): Preparation for APICS Certified Supply Chain Professional (CSCP) Training; successfully achieved certification.

Affiliations

Project Management Institute (PMI); also local Central Virginia Chapter
APICS; also local Richmond, Virginia, Chapter
Institute of Supply Management (ISM)
Academy of Management (AOM)
American Society for Quality (ASQ)
Institute for Behavioral and Applied Management (IBAM)
National Business Education Association (NBEA)
Delta Pi Epsilon (DPE): National Honorary Professional Graduate Society in Business Education
Delta Mu Delta, Lambda Eta Chapter, Secretary (2011): International Honor Society in Business
Golden Key International Honour Society, Northcentral University Chapter
Northcentral University Student Advisory Committee

Software and Learning Management Systems

University of Phoenix OLS Blackboard
University of Phoenix New Classroom Moodle
University of Phoenix GEN4 Classroom Windows
Safari, Firefox, Chrome, Internet Explorer Google Apps and Drive
SAP QuickBooks
Microsoft Office Suite OpenText
Quicken Domino Documents (DomDocs)
Blackboard
Moodle
Windows
Google Apps and Drive
QuickBooks
OpenText
Domino Documents (DomDocs)

Selected Scholarship & Publication

Intentional Professional Development. (February 11, 2014). Keynote Speaker, APICS Richmond Chapter Professional Development Meeting.

Peer reviewer for 2012, 2013, 2014 IBAM 20 Papers: Institute for Behavioral and Applied Management

Peer reviewer for 2011, 2012, 2013, 2014 Academy of Management (AOM): Social Issues in Management (SIM), and Organization & Management Theory (OMT)

Certificate, Principles of Lean Thinking 101: OEM Consultants, Inc.

Wolfe, C., & Burgess, D. (2012). Unlocking the Microbusiness Puzzle I. Presented at Conducting Scholarship in the Workplace/Classroom Symposium, University of Phoenix Northern Virginia, Reston, VA.

Wolfe, C. (2010).  Product Placement and Viral Buzz: New Ethical Dilemmas.  Journal of Business Management and Entrepreneurship (JOBME), 1(9).

Wolfe, C. (2009).  10 ways to Ensure Distance Learning Success.  eLearn Magazine, (12).

Wolfe, C., and Burgess, D. (2013). Richmond-Virginia Beach Scholarship Workshop. Presented via online conference:  http://youtu.be/IwoQ6BNJLg8

Wolfe, C., & Burgess, D. (2013). Idea Generation: Microbusiness Workshop Project. University of Phoenix Richmond-Virginia Beach Faculty Showcase Poster Presentation.

Wolfe, C. (2013). Dimensions of Purchasing Social Responsibility in Sustainable Supply Chain Organizations. University of Phoenix Richmond-Virginia Beach Faculty Showcase Poster Presentation.

Current academic projects:

Unlocking the Microbusiness Puzzle II

Implementing Boyer Model Faculty Scholarship at the Local Campus